(Funeral Services) Ltd Est. 1902

An independent family business with family values

A.Cain (Funeral Services) Ltd. Privacy policy


All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.


• A.Cain Funeral Services is responsible for ensuring that this notice is made available to data subjects prior to A.Cain Funeral Services collecting/processing their personal data.

• All Employees of A.Cain Funeral Services who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

Privacy notice

Who are we?

A.Cain Funeral Services Ltd, Registered In England & Wales Company Number 00786212. Head office address 38 Coldharbour Lane, Hayes, Middlesex, UB3 3EP. We also operator from 81 Uxbridge Road, Hanwell, London, W7 3ST.

We are ICO registered ZA415252. (Information Commissioner’s Office).
A.Cain Funeral Service is registered member of SAIF (The National Society of Allied Independent Funeral Directors)

The personal data we would like to process on you is:

Data type:         
Data subject
AddressData subject
Tel Number
Data subject
Email Address
Data subject

The personal data we collect will be used for the following purposes:
• For the fulfilment of your funeral service
• For the application of a pre paid funeral plan

Our legal basis for processing for the personal data:
• Fulfilment of a contract

Any legitimate interests pursued by us, or third parties we use, are as follows:
• All aspects of performing a funeral service

The special categories of personal data concerned are:
• Religious beliefs


By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for A.Cain Funeral Services to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.


A.Cain Funeral Services will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

• Crematoria for the purpose of organising cremation of the deceased
• Cemetery/Local authority for the purpose of organising burial of the deceased
• A nominated celebrant/ Minster for the purpose of arranging details of the funeral service
• Any third party that has been requested to act in the fulfilment of the funeral arrangements.

Retention period

A.Cain Funeral Services will hold personal data with consent for perpetuity for the purpose historical and future funeral arrangements.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that A.Cain Funeral Services refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 1 below.
All of the above requests will be forwarded on should there be a third party involved (as stated in 2 above) in the processing of your personal data.


In the event that you wish to make a complaint about how your personal data is being processed by A.Cain Funeral Services (or third parties as described in 2 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and A.Cain Funeral Services

The details for each of these contacts are:

Supervisory authority contact details:

Information Commissioner’s Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113

A.Cain Funeral Services contact details:

A.Cain (Funeral Services) Ltd.
38 Coldharbour Lane
Telephone:020 8573 0664

Online privacy statement

Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information
This privacy notice tells you how we, A.Cain Funeral Services, will collect and use your personal data for provision of services, cookies, complaints etc.

Why does A.Cain Funeral Services need to collect and store personal data?
In order for us to provide you with a funeral service we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes A.Cain Funeral Services would contact you for separate consent.

Will A.Cain Funeral Services share my personal data with anyone else?
A.Cain Funeral Services will pass on your personal data to third parties once consent is obtained. Sharing your personal data is necessary for the fulfilment of the funeral service and any third party that has been requested to act in the fulfilment of the funeral arrangements.

How will A.Cain Funeral Services use the personal data it collects about me?
A.Cain Funeral Services will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. A.Cain Funeral Services is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will A.Cain Funeral Services contact me?
We will only make contact with a client if there any matter that solely relating to the ongoing funeral arrangements or if any future concerns that arises again solely relating to the funeral arrangements.

Can I find out the personal data that the organisation holds about me?
A.Cain Funeral Services at your request, can confirm what information we hold about you and how it is processed. If A.Cain Funeral Services does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of A.Cain Funeral Services or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

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